These Terms should be read in association/addition to the standard terms & conditions of Global Telelinks (“Company”) for using its services.

1. Service description: Special Limited India Calling plan is currently available to make only outgoing calls to India from UK. All accounts have limited usage based on normal personal calling of any user. Normal personal calling is defined as calling 12-15 times a week with a conversation time of about 30-40 minutes each time. limited India Calling plans are based on giving a user an limited usage based calling against the standard per minute billing. This gives a person enough time to make use of a service beyond the normal usage. We do not restrict the different India nos. to be called by the user but the assumption is that a normal user calls between 1 to 20 different numbers. When a user calls over 20 different numbers then account holder is not a normal user. However we do consider the occasional higher usage during holidays/special occasions. Customer using excessively may be upgraded to a higher usage business plan available at company’s discretion. If the usage is abnormally high or customer is found abusing the service then such customer may be barred from the service. Company is obliged to protect the integrity and quality of its network and will take all the necessary steps to block any unwarranted abuse of its service. It is totally at the discretion of the company to determine who is abusing the service and if they should be banned from usage or not. Company reserves the right to act without any notice to block such users in order to keep the high availability of the service with quality to its other users. In case user has higher requirements for business, he/she can call our customer support for special customized plans suitable to his/her requirements. 

2. Validity/payment/Recharge: The service is a pre-paid service only and is available as long as there is payment in full made for the service period in advance and the user agrees to the terms and conditions of the service. The validity of the plan is 30 days.  

3. We do not provide call details online or as a bill for user for viewing purpose since this is not a per minute service. We can only give details, upon written request, of total minutes used in a given timeframe and total numbers of unique calls made against a payment of £5.  

5. Cancellation: plan once used after activation is considered acceptance of the plan and its terms by you. Cancellations and refunds are not allowed in limited plans anytime after activation and usage of the plan.  

6. Toll Free Access is not available at this time for limited India calling plans. 

7. Calling India Numbers. . The customer can make limited India calling from its registered telephone number with Global Telelinks and it can not be changed by the customer. limited plans are not meant for sharing and for this reason changes in registered telephone number are not allowed. However at the time of next recharge customer has the option to change its registered telephone number. 

8. Access from payphone is not offered on limited plans.  

9. Reporting an Unresolved Charge Dispute with Credit Card Company. While every care has been taken in the development of limited India Calling plans to avoid such a situation, we recognize our valued customers’ right to report unresolved disputes on charges to his/her credit card company. The Company sincerely wishes to maintain good and lasting relationship with its valued Customer and so it is advised that the customer discuss first the transactions in question with Company’s Customer Support by phone or email. Company maintains detailed log on every call and payment transaction by every customers. So we see no reason why any dispute can not be solved by mutual discussions. If in case of dispute based on incorrect information is reported by the customer to its credit card company and is proved to be so, the customer agrees to be charged a £50.00 processing fee per erroneous dispute from his/her credit balance with company. In case of shortage of fund in customer account the balance may be collected from the customer through legal action, if needed. Excessive number of disputes may result in the cancellation of the customer account with the company. 

10.Global Telelinks reserves the rights to withdraw or alter the limited India calling plan at any time without prior notice.