1. What is Global Real Phone?
It is a piece of software to make international calls via the internet. There are no download charges, it is simple to use with excellent sound quality.

2. How to dial the number in Global Real Phone to make calls?
You have to dial the country code and destination number to make a call to any mobile or landline.

3. How do I install the Global Real Phone on my Windows PC?
For the installation details please Click here

4. What are the System Requirements to use Global Real Phone ?
You should have the following PC requirments
Microsoft Windows 98 SE, NT 4.0, 2000, XP, or 2003, 
256MB of RAM,
A properly installed full-duplex sound card with a headset, microphone with speakers or headphones, or any USB phone.

5. Can I use Global Real Phone on more than one PC?
Yes, you can use Global Real Phone on multiple PC’s, but you cannot make simultaneous calls with the same user ID and password.

6. Will Global Real Phone work without internet access?
Yes, if the internet is not available you can enable the call forward option, so you receive calls to your landline or mobile phone. 

7. What are the call charges from Global Real Phone?
With Global Real Phone you can call anywhere in the world.  Global Telelinks international rates are published on our website and are very competitive.

8. If my Global Real Phone account expires can it be reactivated?
Yes, you can recharge your account as per your requirement.

9. Is there a connection fee for the Global Real Phone ?
No, there is no connection fee. Just click on download and start using the softphone.

10. How to get product information?
You can mail us at support@globaltelelinks.com for our product information. Our knowledgeable Sales Associates can help you.

11. Can I call other countries besides the advertised country?
Yes, you can call anywhere in the world, however rates do vary depending on the country you are calling.

12. When will my account expire?
Your Account expires after 120 days of first use.

13. How secure are my credentials?
All information you submit will be kept strictly confidential. We also take extra measures to protect your sensitive information by restricting access and encrypting your sensitive personal data.

14. Will I receive a paper bill?
No, Global Telelinks does not mail paper bills. You may view your account online www.globaltelelinks.net/myofficeglobal/usa/manageacc.aspx

15. What credit cards do you accept?
We accept all types of credit cards, such as; Visa, Amex, Mastercard and Discover.

16. What if I have a credit card, but I do not feel comfortable purchasing over the web?
Our website is a secure site, however, if you are not comfortable, please contact our friendly customer service department or email us at support@globaltelelinks.com and we would be happy to process the order for you.

17. Do you take forms of payment other than credit cards?
Yes. You can send your money via online transfer to our bank account.
For bank account details you can mail or contact us at support@globaltelelinks.com.
Once your payment has cleared, we will contact you for registration and product details

18. How do I view my account online?
1 Visit www.globaltelelinks.net/myofficeglobal/usa/manageacc.aspx
2 Click on Manage Accounts.
3 Enter Username and Password
4 Click on submit

19. How long will it take for me to download RealipPhone?
It will take approx 5 minutes to download the RealipPhone.

20. Can I call emergency numbers?
No, you cannot make call to any emergency numbers like ambulance or fire brigade office etc.The reason is voice-over-IP call is essentially a transfer of data between two IP addresses, not physical addresses, with VOIP there is currently no way to determine where your VOIP phone call is originating from.

21. I have forgetten my RealIpPhone username or password or GAN number?
You can call or send a mail us at support@globaltelelinks.com.Support numbers are mentioned in the website.

22. How do I check my call history?
You can view your call history and call details immediately after finishing the call.  Login to our website and the call records will be visible.

23. How long will my balance be active for?
Calls can be made until your balance reaches zero or your account expires after 120 days.

24. What numbers will appear while receiving the call?
The destination party will recieve the same number from where you are calling i.e your login id.

25. How much will it cost me to call non-RealipPhone friends?
With Global Real Phone you can make calls to any international landline or mobile phone at very cheap rates as mentioned on our website.
There are no charges if calling from Global Real Phone to Global Real Phone.

26. How can I receive a call on my PC?
You can receive calls on your PC if the internet is available and you are logged in  Global Real Phone.

27. How can I check if my computer has the minimum software and hardware requirements?
You can check your software and hardware status by clicking START on the toolbar at the lower-left of your computer monitor. Click Program, then Accessories. Under Accessories, click System Tools, and then System Information. System Information contains all the information you need to know about your PC.

28. I am unable to hear anything when using the service from my PC, what is wrong?
Check that you have a sound card, and either a microphone or headset/microphone combination. Adjust your microphone volume.

29. How do I uninstall RealipPhone ?
You can uninstall Global Real Phone from your PC.  Follow the steps given below;
- Click on the Program Files
- Click on RealipPhone option.
- Click on Uninstall option.

30.How do I optimize my audio?
Close all other audio applications.
Set both microphone volume control and speaker volume control just high enough to have a normal conversation.
Here's how:
1. Go to the lower-left part of your computer and click START.
2. Choose SETTINGS in the pop-up menu.
3. Then choose CONTROL PANEL
4. Double click the "Sound & Multimedia" icon (yellow megaphone).
Under the "Audio" tab, you will see 2 volume controllers: one for the sound playback, and the other is for sound recording. Adjust both to the lowest, suitable audio level, or just low enough to have an ear-friendly conversation.