Show
all answers
 May
I recharge my account?
Yes,
you may recharge your account 24 hours a day, 7 days a week.
When you are ready, you can top-up your account online, by
calling customer services or by Telephone by yourself from
your registered CLI (Calling Line Identity Number - Phone
Number).
Will
my wireless airtime be used when I place a call using my Super
Mobile account?
Yes,
you will be using your wireless airtime when you use your
account, but why not call during your free nights and
weekends! For the international portion of your call made on
our network, you will be charged our great international
rates and you will save more than 95%!
May
I sign up a prepaid phone as a Super Mobile account?
Yes.
You can use Super Mobile service from any phone or carrier
What
is the monthly fee?
There
is no monthly fee.
Will
my Super Mobile Account expire?
As
long as you recharge your account at least once every 120
days, your account will not expire. If you do not recharge
your account, it will expire 120 days from the date of
purchase or 120 days from last recharge.
Are
the rates the same 24 hours a day, 7 days a week?
Yes,
you get the same low rates no matter when you call.
Why
do some countries have a higher rate to call a mobile phone
within that country?
In
some countries mobile users do not pay to receive a call on
their mobile phone. This is known as calling party pays.
Mobile carriers therefore charge more to the calling party
to connect the call.
Can
I get the same rates calling from my home phone?
Yes,
the rates are same as published from our site by calling
from your home phone or office phone or mobile phone.
However additional costs might apply if you are calling from
pay phones or public phones.
How
quickly can I begin using the service after signing up?
You
may begin using your account immediately after getting the
account activated when you sign up first time.
Is
it safe to purchase your services over the Internet?
Super
Mobile's technology makes it possible for sensitive data to
be safely transmitted over the Internet. The information is
encrypted using proprietary and secure sockets layer (SSL)
technology. So your data is 100% safe when you sign up using
our website online using https://www.globaltelelinks.net
What
are the billing increments?
Calls
are billed in one-minute increments.
How
do I view my account information on-line?
To
view your call records and recharges menus, click on Login
and then enter your Super Mobile registered Phone number in
the User Name field and the Password you used to sign up in
the Password field.
Can
I use my mobile phone to make long distance calls using Super
Mobile service? what are the rates for using the same?
Yes,
you can use your mobile phone make calls using the Super
Mobile service which is designed to provide long distance
services for mobile users. The rate for long distance
services remains the same and can be viewed on our website.
Do
I need to take any precautions while making use of my mobile
phones?
Yes
a word of caution from us while making calls from your
mobile phone using our Super Mobile service. When our system
prompts to enter the phone number you wish to reach, enter
the phone number but do not press the call or dial button on
your mobile phone. This will disconnect the already
connected call to our system and use the mobile provider’s
long distance service if you have the service enabled.
Please note that our system doesn't prompt to press any
button after the destination. Global Telelinks will not take
any responsibility of of higher bills by your provider.
How
can I make calls easily using my mobile phone number?
You
can store our access number in your phonebook memory using
short numbers. Call the number and listen to the system
prompt to enter the destination number. Pressing the # key
after the number makes the dialing process faster. Do not
press the call or dial button after the number as this will
disconnect the call and connect your local provider's long
distance service, which may be expensive.
Other Questions?
If you have any questions, please call our Customer Service at 3189 0299
24 hours a day, 7 days a week.
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