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Show all answers
 May I recharge my account?
Yes, you may recharge your account 24 hours a day, 7 days a week. When you are ready, you can top-up your account online, by calling customer services or by
Telephone by yourself from your registered CLI (Calling Line
Identity Number - Phone Number).
Will my wireless airtime be used when I place a call using my Super Mobile account?
Yes, you will be using your wireless airtime when you use your account, but why not call during your free nights and weekends! For the international portion of your call made on our network, you will be charged our great international rates and you will save more than 95%!
May I sign up a prepaid phone as a Super Mobile account?
Yes. You can use Super Mobile service from any phone or carrier
What is the monthly fee?
There is no monthly fee.
Will my Super Mobile Account expire?
As long as you recharge your account at least once every 120 days, your account will not expire. If you do not recharge your account, it will expire 120 days from the date of purchase or 120 days from last recharge.
Are the rates the same 24 hours a day, 7 days a week?
Yes, you get the same low rates no matter when you call.
Why do some countries have a higher rate to call a mobile phone within that country?
In some countries mobile users do not pay to receive a call on their mobile phone. This is known as calling party pays. Mobile carriers therefore charge more to the calling party to connect the call.
Can I get the same rates calling from my home phone?
Yes,
the rates are same as published from our site by calling
from your home phone or office phone or mobile phone.
However additional costs might apply if you are calling from
pay phones or public phones.
How quickly can I begin using the service after signing up?
You may begin using your account
immediately after getting the account activated when you
sign up first time.
Is it safe to purchase your services over the Internet?
Super Mobile's technology makes it possible for sensitive data to be safely transmitted over the Internet. The information is encrypted using proprietary and secure sockets layer (SSL) technology.
So your data is 100% safe when you sign up using our website
online using https://www.globaltelelinks.net
What are the billing increments?
Calls are billed in one-minute increments.
How do I view my account information on-line?
To view your call records and recharges menus, click on Login and then enter your Super Mobile registered Phone number in the User Name field and the Password you used to sign up in the Password field.
Can I use my mobile phone to make long distance calls using Super Mobile service? what are the rates for using the same?
Yes, you can use your mobile phone make calls using the Super Mobile service which is designed to provide long distance services for mobile users. The rate for long distance services remains the same and can be viewed on our website.
Do I need to take any precautions while making use of my mobile phones?
Yes a word of caution from us while making calls from your mobile phone using our Super Mobile service. When our system prompts to enter the phone number you wish to reach, enter the phone number but do not press the call or dial button on your mobile phone. This will disconnect the already connected call
to our system and use the mobile provider’s long distance service if you have the
service enabled. Please note that our system doesn't prompt to press any button after the destination.
Global Telelinks will not take any responsibility of of
higher bills by your provider.
How can I make calls easily using my mobile phone number?
You can store our access number in your phonebook
memory using short numbers. Call the number and listen to the system prompt to enter the destination number. Pressing the # key after the number makes the
dialing process faster. Do not press the call or dial button after the number as this will disconnect the call and connect your local provider's long distance service, which may be expensive.
Other Questions?
If you have any questions, please call our Customer Service at Perth - 0-863-654-454, Sydney - 0-290-371-981, Melbourne- 0-390-018-629 24 hours a day, 7 days a week.
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